Frequently Asked Questions

What are the play mats made of?

The BabyCare play mats are made up of multiple layers of thick foam cushioning inside, which provide a luxurious, soft and comfortable floor space.

How do I know that the play mat is safe for my children to use every day?

The products have been extensively tested to ensure that they meet stringent worldwide safety standards including European Toy Safety Standards. The products are free of any harmful heavy metals such as lead, cadmium, chromium, selenium, arsenic, barium, antimony or mercury. The products also do not contain any toxic substances such as formaldehude or toluene, nor do they contain any phthalate chemicals or other endocrine disrupters.

Which age is the most appropriate to buy the play mat for?

Our play mats are suitable from new born age up until 7 or even 8 years old! For babies, they are the ideal space for tummy time and learning to strengthen the neck, rolling over, sitting, learning to crawl, and learning to walk. It is a great cushioned surface to change your baby on and help them develop all their fine motor skills with exercises and the foam layers help to prevent any harm caused from nasty falls!

From toddler age onwards, the play mats are fantastic for building your child’s growth and development through the vibrant colours and characters, as well as the educational elements which have been incorporated onto all the play mats. Letters, numbers, shapes and words can enhance your child’s education and give them great practice at home whilst still having fun!

Are there mats designed for both boys and girls?

All of our mats incorporate elements for both genders, and we also carry some that are designed more specifically for girls or boys. We have a wide variety of choice so it is completely up to you and your child to choose the best pattern for you!!

How do I know which mat is right for me?

We have a large variety of mats, all with different patterns and sizes, so you can tailor the perfect one for you! Our picnic mats are very lightweight and easy to transport, so they are the ideal play mat to take with on a picnic, to the beach, to the park or even to take with to restaurants or play dates! If you are looking for something a bit more durable, permanent and with luxury thick foam cushioning, the BabyCare range is perfect to lay out in a living room, bedroom or play room as the mats act as a carpet, cover a large floor space and can even fit in with your décor theme! The thickness of the foam provides the most comfortable sitting surface and prevents any harm from nasty falls or tumbles. They help to warm up the room also and are completely non-slip, making them ideal to lay out on top of tiles or wooden flooring. Given the nature of the materials used in these products, they are a bit heavier to pack up and take everywhere you go, but they do fold easily and can roll up very easily also, so there is absolutely nothing stopping you!

What size are the mats?

All 3 of our ranges are different dimensions. Please check the sizing description on each of the products detailed next to all of them.

What is the best way to clean and care for the play mat?

To clean the play mat, simply wipe the surface with a clean cloth or towel. Use a neutral detergent if needed.
Harsh chemical cleaners may damage the surface and are not recommended.
Avoid using vacuum cleaners with bristle heads as they may cause scratching.
Avoid direct contact with heating elements as these may damage the play mat.
Avoid leaving the play mat in extremely hot or cold temperatures.
Please note that some pens, markers or crayons may leave permanent stains.
Do not place any furniture or appliances on the surface of the mat for any extended period of time as this may cause permanent compression.

What range of temperature is acceptable for the play mats?

The play mats can be used and stored in temperatures between 50-104 degrees F. Due to the nature of the materials, the play mat will contract and expand with fluctuations of temperature.

How long will the play mat last for?

The BabyCare range can last you for 10 years, or even longer, provided you take care of it properly. That means an investment for all your kids to use and enjoy!

How do I get my mat?

If you order from our website, we can deliver straight to you for an additional delivery charge if you provide us with your address. Alternatively, you can come and collect from our head offices in Morningside, Johannesburg. You can also email your order to us directly at and we will send you an invoice and arrange delivery/collection of your play mat.

Can I return my product?

Your product can be returned within 7 days from purchase date. In order to be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging. Please note that cash refunds are not granted.